Aanya Garments Privacy Policy

This privacy policy describes how Aanya Garments collects, uses, and protects your personal information when you use our online platform, interact with us through our physical stores, or utilise our services including design, manufacturing, retail sales, styling consultancy, custom tailoring, and handling bulk orders. We are committed to protecting your privacy and handling your data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

Aanya Garments is the data controller responsible for processing your personal data. Our contact details are provided at the end of this policy.

Information We Collect

We may collect and process various types of personal information about you, including:

• Identity Data: Names, titles, dates of birth, gender.
• Contact Data: Billing address, delivery address, email address, telephone numbers.
• Financial Data: Payment card details (processed securely by payment service providers), bank account details for refunds or specific services like bulk orders.
• Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us, including tailoring specifications or styling preferences.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses, details about tailoring requests or styling consultations.
• Usage Data: Information about how you use our site, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Styling and Tailoring Data: Specific measurements, fit preferences, style notes, fabric choices, and design details provided for styling consultancy or custom tailoring services.

We collect this data through various methods:

• Direct interactions: You may give us your identity, contact, and financial data by filling in forms, corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you purchase our products, create an account on our site, subscribe to our service or publications, request marketing, enter a competition, promotion or survey, or provide feedback regarding our styling or tailoring services.
• Automated technologies or interactions: As you interact with our site, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as technical data from analytics providers, contact, financial, and transaction data from providers of technical, payment, and delivery services.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you, such as processing and delivering your orders, managing your account, or providing tailoring and styling services.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as improving our services, marketing our products (where permissible), managing our business, preventing fraud, and ensuring the security of our site.
• Where we need to comply with a legal obligation.
• Where you have given your consent.

We may use your data to:

• Process and fulfil your orders, manage payments, fees, and charges.
• Deliver products to you, manage returns and exchanges.
• Provide customer support, including handling inquiries and requests.
• Manage your account on our online platform.
• Administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
• Provide you with styling consultations or custom tailoring services based on your specifications.
• Manage our relationship with you, which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
• Enable you to participate in a competition, promotion, or survey.
• Improve our site, products, services, marketing, and customer relationships.
• Recommend products or services that may be of interest to you (where you have consented or where permitted by law).
• Handle and fulfil bulk orders for retailers.
• Comply with legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Personal Data

We may share your personal data with trusted third parties to help us provide our services. This includes:

• Service providers who provide IT and system administration services, payment processing, delivery services, marketing services, and other business support functions.
• Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Tax authorities, regulators, and other authorities who require reporting of processing activities in certain circumstances.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details provided at the end of this policy.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.

International Transfers

Your personal data may be stored and processed in countries outside of your own jurisdiction, including in India where Aanya Garments is based. When we transfer your personal data internationally, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Where we use certain service providers, we may use specific contracts approved for use in the relevant jurisdiction which give personal data the same protection it has in that jurisdiction.
• Where we use providers based in the US, we may transfer data to them if they are part of privacy shields or similar schemes which require them to provide similar protection to personal data shared between relevant regions.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to collect information about how you use the site and to provide you with a better browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.

Third-Party Links

Our site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our online platform and services are not intended for children. We do not knowingly collect data relating to children.

Changes to This Privacy Policy

We keep our privacy policy under regular review. Any changes will be posted on this page.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us by post at:

Aanya Garments
30 14th Main Road, Sector 6,
HSR Layout,
Bangalore, Karnataka,
560102
India